Patient engagement has more moving parts than many providers realize

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Getting up to speed
While technology is facilitating the growth of patient engagement, the healthcare industry still has a long way to go in empowering patients to take control of their health, chronicle their experience and synchronize with providers and payers, said Jean Drouin, MD, CEO and co-founder of San Francisco-based Clarify Health.

"Healthcare workflows remain broken and there is no such thing as a 21st century service experience," he said.

As "very much an optimist and pragmatic idealist," Drouin is promoting UPS and FedEx tracking systems for real-time patient engagement practices.

"What we see is a couple fundamental trends that may finally lead providers to make the same sorts of investments that Amazon, UPS and Fedex make today in analytics and workflow optimization platforms," Drouin said. "We strongly believe that with advent of new risk-based payment models, the provider are assuming risk, leading to a greater desire among the forward thinkers to invest in the kind of systems to be competitive."